Terms of service
Terms and Conditions:
By placing an order with us, you agree that you have read and agree to the following terms and conditions:
Shipping charges are non-refundable.
We have no control over customs. Please be prepared for possible delays.
It is your responsibility to pay any customs fees, duties, or value-added taxes (VAT’s) levied by your country.
It is your responsibility to know the legality of the products ordered in your country, including, but not limited to, what’s banned, limits on quantities, etc. Please know your county’s laws and regulations regarding the products you are considering ordering from us prior to placing your order.
In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/purshijalit/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/purshijalit/privacy_policy).
Managing or Canceling Your Subscription
We use Appstle Subscriptions to securely manage all recurring Pür Shilajit orders. Customers have full control of their subscriptions through their own account portal.
How to Cancel Your Subscription
To cancel or adjust an active subscription:
- Visit pur-shilajit.com/account and sign in using the email used for your purchase.
- Under “My Account,” click “Manage Subscriptions.”
- Select the subscription you wish to modify.
- Click “Cancel Subscription” and confirm.
- You’ll receive an automatic email confirming the cancellation.
Important:
Cancellations must be completed before your next billing date to avoid renewal charges. Once a renewal has processed, the order will ship as scheduled and cannot be reversed.
All cancellations must be completed by the customer through the portal. For security reasons, our team cannot cancel a subscription on behalf of a customer without verified account access.
Alternative Options Before Canceling
Before ending your plan, you can:
- Skip your next order or pause shipments for up to 60 days.
- Adjust your renewal frequency (monthly, bi-monthly, quarterly).
- Change product type or quantity.
- Apply loyalty discounts available to active subscribers.
- These adjustments can be made instantly inside the same Appstle dashboard.
Billing and Refunds
- Renewals process automatically on the schedule you set.
- To avoid an upcoming charge, cancel or modify your subscription at least 24 hours before your renewal date.
- Refunds aren’t available for orders that have already shipped before cancellation.
Support
If you experience login or portal-access issues, email info@pur-shilajit.com with the subject line “Subscription Access Help.”
Our team can send you a secure login link, but all modifications or cancellations must be completed by the customer within their account portal.
<p><strong>Mobile Terms of Service</strong><br>
<strong>Pür Shilajit</strong><br>
<em>Last updated: August 23, 2026</em></p>
<p>The Pür Shilajit mobile message service (the "Service") is operated by Holistic Healing LLC, doing business as Pür Shilajit ("Pür Shilajit," "we," or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.</p>
<p>By consenting to Pür Shilajit's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Pür Shilajit through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).</p>
<p>You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Pür Shilajit. Your participation in this program is completely voluntary.</p>
<p>We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.</p>
<p>You may opt-out of the Service at any time. Text the single keyword command STOP to +18449872145 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Pür Shilajit mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.</p>
<p>For Service support or assistance, text HELP to +18449872145 or email <a href="mailto:info@pur-shilajit.com">info@pur-shilajit.com</a>.</p>
<p>We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.</p>
<p><strong>Changes to our name, brand, or business.</strong> Holistic Healing LLC may rebrand, change its trading name, reorganize, or continue operating the Service through an affiliate under common ownership. If that happens, your subscription to the Service may continue under the new name. In that case: the messages will continue to come from the same phone number you originally subscribed to; we will identify the new name to you at or before the first message sent under it; and you may opt out at any time by replying STOP, exactly as described above. We will not transfer your mobile number or your consent to an unaffiliated company, and we will not begin messaging you from a different phone number without first asking you to opt in again.</p>
<p>The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.</p>
<p>To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.</p>
<p>We respect your right to privacy. To see how we collect and use your personal information, please see our <a href="https://pur-shilajit.com/policies/privacy-policy">Privacy Policy</a>.</p>