Terms of service

Terms and Conditions:

By placing an order with us, you agree that you have read and agree to the following terms and conditions:

Shipping charges are non-refundable.

We have no control over customs. Please be prepared for possible delays.

It is your responsibility to pay any customs fees, duties, or value-added taxes (VAT’s) levied by your country.

It is your responsibility to know the legality of the products ordered in your country, including, but not limited to, what’s banned, limits on quantities, etc. Please know your county’s laws and regulations regarding the products you are considering ordering from us prior to placing your order.

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/purshijalit/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/purshijalit/privacy_policy). 

Managing or Canceling Your Subscription

We use Appstle Subscriptions to securely manage all recurring Pür Shilajit orders. Customers have full control of their subscriptions through their own account portal.

How to Cancel Your Subscription

To cancel or adjust an active subscription:

  1. Visit pur-shilajit.com/account and sign in using the email used for your purchase.
  2. Under “My Account,” click “Manage Subscriptions.”
  3. Select the subscription you wish to modify.
  4. Click “Cancel Subscription” and confirm.
  5. You’ll receive an automatic email confirming the cancellation.

Important:

Cancellations must be completed before your next billing date to avoid renewal charges. Once a renewal has processed, the order will ship as scheduled and cannot be reversed.

All cancellations must be completed by the customer through the portal. For security reasons, our team cannot cancel a subscription on behalf of a customer without verified account access.

Alternative Options Before Canceling

Before ending your plan, you can:

  • Skip your next order or pause shipments for up to 60 days.
  • Adjust your renewal frequency (monthly, bi-monthly, quarterly).
  • Change product type or quantity.
  • Apply loyalty discounts available to active subscribers.
  • These adjustments can be made instantly inside the same Appstle dashboard.

Billing and Refunds

  • Renewals process automatically on the schedule you set.
  • To avoid an upcoming charge, cancel or modify your subscription at least 24 hours before your renewal date.
  • Refunds aren’t available for orders that have already shipped before cancellation.

Support

If you experience login or portal-access issues, email info@pur-shilajit.com with the subject line “Subscription Access Help.”

Our team can send you a secure login link, but all modifications or cancellations must be completed by the customer within their account portal.